StatRival Support

Account & Login

• Use “Forgot password?” on the Sign In screen to reset your password.
• Check spam or junk folders if an account email has not arrived.
• Account deletion is available from Profile Settings inside the app.

Rival Games

• Your player choices and lineup progress are saved by the server.
• If a round appears delayed, keep the app open briefly so it can refresh.
• Include the sport and challenge or session details when reporting a problem.

Contests & Picks

• Picks must be submitted before the applicable game lock.
• Scores may remain provisional while official sports results are finalized.
• Provide the contest name and affected game when asking for help.

Subscriptions & Billing

• Apple App Store or Google Play processes mobile subscriptions and payments.
• Manage or cancel a subscription through your app-store account settings.
• Use Restore Purchases in StatRival when an active entitlement is missing.

Rewards

• XP, levels, badges, and other rewards may update after results are finalized.
• Virtual rewards and StatCoins have no cash value.
• Include the contest or achievement name when reporting a missing reward.

Report a Problem

Tell us what happened, what you expected, and the steps that led to the issue. If possible, include:

• your device and operating system;
• the StatRival app version;
• the contest, game, or Rival Games session involved; and
• a screenshot that does not expose passwords or payment details.